Private AI

For dental and medical offices

Like ChatGPT for your front desk, but patient files never leave the office.

Your front desk asks in plain English: open times, fees, payment plans, insurance rules. It answers from your office's own files and names the file it used. Nothing goes to ChatGPT or any other company.

$3,000 to set up, plus one office computer if you need it (about $1,150 to $2,200). Half to start, which books your setup date. The other half when it's working the way your office wants.

Get it set up: $1,500 to start Book a 20-minute call

Set up by Raj Lakhani, a software developer in Hermosa Beach. Prefer email? rajanlakhani@gmail.com

Real answer from my test on a made-up dental office

Someone called with a toothache and wants to come in today. What times do we have, and how much is it?

We have emergency slots available every weekday at 10:30 am and 2:30 pm. The fee for an emergency visit (exam plus one x-ray) is $150 before insurance deductions.

Files it used: fee schedule, appointment policy

The office, people and files are made up. I shortened the answer slightly.

For example

What your staff could ask it

It answers from whatever files your staff put on it. Questions like these:

  • "What's our policy on re-booking a no-show who owes a balance?"
  • "Which PPO plans in our fee schedules cover a crown every 5 years?"
  • "What does the infection-control binder say about sterilizer spore tests?"

Why private matters

No AI company receives patient files

Under HIPAA, any outside company that stores or handles patient information needs a signed privacy contract with your office (a business associate agreement), even if the data is encrypted. HHS

In California, the state medical privacy law (CMIA) adds fines of up to $2,500 for each careless disclosure, and patients can sue. California Civil Code

Here, the AI runs on a computer in your office. Your staff copy the files onto it, so I never need to see them. It fits best for fee schedules, policies and office procedures, not the charts inside your practice software.

Patient files stay on your computer, so there is no AI company to sign an agreement with.

The difference

Where do your files go?

With ChatGPT, whatever your staff type travels over the internet to another company's computers. With a private AI, your files, questions and answers stay on one computer in your office.

Cloud AI ChatGPT and similar

YOUR OFFICE patient files AI company's computers

Files and questions leave your office.

Private AI Set up in your office

YOUR OFFICE patient files AI office computer your staff Nothing goes out to the internet

Files, questions and answers stay on one computer in your office.

How it works

Four steps, all inside your office

  1. One computer in your office

    I set up the AI on one desktop computer that stays in your office. Your staff copy your files onto it, so I never need to see them.

  2. Your staff ask

    Each person signs in to a chat window on their own computer and types a question, the same way they would use ChatGPT. Only people you add can sign in.

  3. It answers from your files

    The AI on the office computer finds the answer in your files, writes it in plain English, and names the files it used. It does not use the internet.

  4. A person checks

    Anyone can open the named file and confirm the answer before it goes to a patient.

The proof

I tested it before offering it

I made up a small dental office with five everyday files: a fee schedule, an insurance and billing policy, a staff list, an appointment policy and new-patient rules. Then I asked 8 questions a front-desk person would ask, and ran the set 3 times. I have not run a test on a medical office yet.

24 of 24answers right, across 3 runs
3 to 4 secondsfor a typical answer on my test computer. I check the speed on yours before the second half is due.
Never guessedWhen the answer was not in the files, it said so.

These were short, clean files. Your real files, such as long PDFs and scans, are what the setup and tuning are for.

What it costs

One setup price. Monthly upkeep is optional.

To startBooks your setup date.
$1,500
When it's workingThe way your office wants it.
$1,500
Monthly upkeep, if you want itI update the AI and re-test it so it stays right. Your staff add new files themselves, and I show them how.
$200/mo

You also need one computer for it, about $1,150 to $2,200 in stores, unless you already have one that is fast enough. I tell you exactly which one to buy.

You pay the second half only when it's working.

It has to work the way your office wants, at a speed your staff are happy with. I keep tuning it until it does, and you pay nothing more until then.

Raj Lakhani

Get it set up: $1,500 to start Book a 20-minute call

The deposit is non-refundable once your setup date is booked.

After you pay

What happens next

  1. Right away
    You get a receipt by email.

    Within one business day, I email you to set up a short call.

  2. That week
    A 20-minute call.

    We pick the setup day and which folders go on it. If you need a computer, I tell you exactly which one to buy.

  3. Setup day
    I set it up on your office computer.

    Your staff copy the files onto it, so I never need to see them.

  4. Try-out day
    We try it together.

    Your staff ask it real questions while I watch. When it's working the way you want, I send the second $1,500 invoice and walk your staff through it. If something is off, I fix it and we try again.

Questions

Common questions

Does it connect to our practice software?

No. It reads files your staff copy onto it, like fee schedules, policies and the office manual. Charts stay in your practice software.

Does it work for a medical office?

It works the same way, but my test was on a made-up dental office. On a medical office, I check it on your own files before the second half is due.

Isn't this just ChatGPT?

It works the same way: you type a question and get an answer. Two things differ. It runs on a computer you own, so nothing you type leaves. And it answers from your own files and names the file, instead of from the internet. When the answer is not in your files, it says so.

What computer do I need?

One store-bought computer, about $1,150 to $2,200: a desktop with a strong graphics card, or a Mac mini with plenty of memory. I tell you exactly which one to buy, or check whether one you have is fast enough.

Other kinds of offices

Made for your kind of office

Want a private AI in your office?

Start the setup today, or book a call first. I'm Raj Lakhani, a software developer in Hermosa Beach, and I reply to every email myself.

Get it set up: $1,500 to start Book a 20-minute call